A few quick checks can resolve common testing issues.
Before you start
Use a current browser, keep this page in the foreground, and close apps that may be capturing the same device. Reconnect the device and reload the page if events stop appearing.
Microphone or camera is unavailable
Allow access in the browser permission prompt, check the operating system’s privacy settings, and confirm that another app is not holding the device. Permission is controlled by your browser and operating system.
The result looks unexpected
Repeat the test under the same conditions, check the device’s own settings and consult the Disclaimer for factors that can affect results. A browser test is a useful first check, not a service diagnosis.
Send a useful report
Email [email protected] with the page URL, browser and operating-system versions, device model, steps to reproduce, and what you expected to see. Please do not include passwords, private keys or other sensitive information.